I) Name of the certification authority accredited in the GOST R Voluntary Certification System:
RRI ‘Electronstandart’ QMS certification authority, address: Russia, 196006, St.-Petersburg, Tsvetochnaya st., 25-3, 25-4.
tel./fax (812) 676-2870, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.; This email address is being protected from spambots. You need JavaScript enabled to view it..

II) Information about head of the certification authority and members of the administration

Director of the QMS certification authority, Chairman of the Governing Council	Yershov, Lev Anatolyevich	Tel. (812) 676-29-33	e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.
QMS CA Deputy director	Sirotova, Irina Anatolyevna	Tel. (812) 676-29-29	e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.
QMS CA Deputy director	Levin, Roman Grigoryevich	Tel. (812) 676-29-29	e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
QMS CA Executive director, QMS CA Deputy director	Kononov, Vladimir Klimentyevich	Tel. (812) 676-28-70	e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.
Experts	Makaeva, Zinaida Ivanovna	Tel. (812) 676-28-70	e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.
	Kononov, Vladimir Klimentyevich	Tel. (812) 676-28-70	e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.

III) Appeals and complaints consideration

1.1 In case of disagreement between certification participants on various issues of certification process, the applicant has a right to apply to the CA QMS Appeal committee.
1.2 Contents of the documents submitted along with the appeal is defined by the appealing organization depending on the subject of disagreement according to the requirements of GOST R ISO 10002-2007 (Enterprise management. Customer satisfaction. Complaint management guide).
Appeal committee may require additional documents from the appealing organization necessary for making decisions on disputable issues.
1.3 The appeal is reviewed by the Director of QMS CA and is forwarded through documentation controller to the Chairman of the Appeal committee. Documentation controller registers the appeal (act) in the journal of incoming correspondence (if cover letter is presented) and in the Register of defects claims.
1.4 Chairman of the Appeal committee chooses members of the committee from the authorized list of colleagues and organizes:
- work of the committee, including first review of the submitted appeal, setting a deadline for resolving disputable issues (but not more than 20 days after receiving the appeal) and providing the appealing organization with information about it;
- recruiting qualified independent expertsand specialists on the disputable issue (if needed);
- discussing the merit of the appeal with either of the arguing parties (if needed);
- review of the appeal during the committee meeting with both parties invited as observers.
1.5 If needed, the Appeal committee decides upon the membership of a working committee, which makes a review at the organization of all the circumstances leading to the disputable issue.
The committee cannot include specialists who have taken part in the preparing and justification of the disputable issue or specialists who participated in organization audit.
1.6 The Appeal committee decides upon the appeals (by the simple majority of votes). The decision is in the form of protocol of optional form, which is approved by the chairman of the committee and sent to the appealing organization. The second copy of the protocol remains in the CA QMS archive.
1.7 If the decision of the Appeal committee during a month since its acceptance has not met an objection from the appealing organization, it is considered as accepted.
1.8 If the appealing organization does not approve the decision of the committee it may, having informed the Appeal committee, make an appeal to the Appeal committee of the Governing body.
The decision of the Appeal committee is considered final.
Е-mail for contact with a representative of the Appeal committee: – This email address is being protected from spambots. You need JavaScript enabled to view it.

2 Complaints consideration
2.1 In case of complaints the executive director forms a working group from the CA QMS personnel.
2.2 The working group performs an analysis of the complaint according to requirements of GOST R ISO 10002-2007.
2.3 The working group is responsible for collecting and verification of all the information necessary for the justification of the complaint.
2.4 The process of complaint consideration includes following stages:
- receiving, verification, examination of the complaint, as well as deciding upon the reciprocal measures to be taken;
- maintaining and registering of complaints, including reciprocal measures;
- ensuring of correction and correction measures.
2.6 If the complaint is related to the certificate holder, its consideration process checks the effectiveness of the certified QM.
2.7 During 3 days the certification authority sends to the certificate holder complaint related to them.
2.8 If the complaint analysis proves that the appealer has interpreted the CA actions wrongly or if actions leading to withdrawal of the complaint may lead to breaching the requirements of the CA QMS and VCR GOST R documentation, then the appealer receives the explanation of the issue.
2.9 Certification authority officially informs the appealer about the end of its consideration process and the decision made.
2.10 Certification authority together with the certificate holder and appealer determines whether the subject of the complaint should be disclosed and to what extent.

IV) List of documents required in the assessment process:
GOST R ISO 9001-2015. Quality management systems. Requirements 
GOST R ISO 9000-2015 Quality management systems. Fundamental principles and vocabulary.
GOST R ISO 19011-2012 (ISO 19011:2011) Guidelines on the audit of management systems
GOST R ISO 10001-2009 (ISO 10001:2007). Quality management. Customer satisfaction. Recommendations for organizations
GOST R ISO 10002-2007 (ISO 10002-2004). Organization management. Customer satisfaction. Guidance on complaints management in organizations
GOST R ISO 10003-2009 (ISO 10003-2009). Quality management. Customer satisfaction. Recommendations on settling disputable issues outside organization
GOST R 55568-2013 Conformity assessment. QMS and EMS certification order

V) Approximate cost of conformity assessment work for 2018

Effective number of personnel	Conformity assessment of the QMS to the requirements of the standard GOST ISO 9001-2011 and GOST R ISO 9001-2015
	Audit intensity 1 stage + 2 stage (person days)	Basic cost (without VAT and travel expenses), thousand rubles
To 10	2	45
From 11 to 25	3	68
From 26 to 45	4	90
From 46 to 65	5	113
From 66 to 85	6	135
From 86 to 125	7	158
From 126 to 175	8	180
From 176 to 275	9	203
From 276 to 425	10	225
From 426 to 625	11	248
From 626 to 875	12	270
From 876 to 1175	13	293
From 1176 to 1550	14	292
From 1551 to 2025	15	338
From 2026 to 2675	16	361
From 2676 to 3450	17	383
From 3451 to 4350	18	406
From 4351 to 5450	19	428
From 5451 to 6800	20	451
From 6801 to 8500	21	473
From 8501 to 10700	22	493

Cost of repeated certification is calculated based on updated information about organization and accounts for 80% from the cost of initial QMS certification in the current period.
The cost of scheduled inspection is set at 70% the cost of works as stated in the table.

VI) Information about the certificates in VCR GOST R is submitted on demand by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone (812) 676-28-70.

VII) Information on the QMS certificates of conformity issued by the Authority is available in the table “Register of Certificates Issued

Application form

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REGISTRY OF CERTIFIED CERTIFICATES

Name	Certificate number	Date of issue	Expiration date
«Aurora» Ltd	РОСС RU.АЖ27.К00168	06.09.2018	06.09.2021
«MT-Sistems» Ltd	РОСС RU.АЖ27.К00167	10.04.2018	10.04.2021
«VMK-Optoelectronika» Ltd	РОСС RU.АЖ27.К00166	07.03.2018	07.03.2021
«Atoma» Ltd	РОСС RU.АЖ27.К00170	25.09.2018	25.09.2021
«Medtech» Ltd	РОСС RU.АЖ27.К00169	06.09.2018	06.09.2021
«SRI «Girikond» JSC	РОСС RU.АЖ27.К00172	28.11.2018	27.11.2021
«RPC «Severnaya Zarya» JSC	РОСС RU.АЖ27.К00171	11.10.2018	10.10.2021